Platform privacy and Cookie policy

Who we are

Unali is a global organization operating in North America, Canada and EMEA region. Any personal information provided to or collected by Unali is controlled by Second Anthem 71-75 Shelton Street, Covent Garden, London WC2H 9JQ United Kingdoms or one of its affiliates or subsidiaries.

We provide complementary medicine recommendations and patient outcome tracking to improve patients quality of life.

We are committed to safeguarding the personal information of our customers, users, employees and other stakeholders, while helping our customers, employees, investors, and society create a deeper impact and make the right decisions.

If you wish to contact us in relation to questions to your personal information we refer you to the How can you contact us section below.

How we collect your information?

Filling in Forms. When you fill in forms on our Site including when you request additional information about our Service, request a demo, or contact our sales team, we may require that you provide us with your contact information such as your name, job title, company name, email address, physical address, and phone number. We may also ask for additional information such as how you heard about Unali, and which electronic health records provider you use.

Purchasing a Subscription. Depending on your agreement with us, we may require that you provide us or our third-party payment processor with your billing information, including payment card information or other forms of payment. By submitting this information, you expressly consent to the sharing of your information with third-party payment processors and other third-party services (including but not limited to vendors who provide fraud detection services). In general, we do not store your payment card information, but we may receive limited information from our processors, such as the last four digits of your card, the country of issuance, and the expiration date.

Registering and Creating an Account.  If you become a Unali customer, we will provide you with a link that will give you access to the Unali Platform. We will ask that you create a password for your account and populate your profile with certain Personal Information, including your name, and email address. If you are a healthcare provider we may also ask for information about the healthcare center you service, including the center name, business address, and office phone number.

Using the Service.  We collect information you provide when you use the Service, which may include information you submit when you upload a document, image, or other data file or send a message to another user. If you use our Marketing Services, we ask that you provide URLs for your personal or healthcare center’s website and Facebook, Yelp, Twitter, and Google Reviews pages.

Signing Up to Receive Newsletters and Usage Tips or Completing a Survey. When you engage in any of these activities, we may collect your name, contact details, areas of expertise, interests, and any information you provide to us as part of that request (such as information about your therapy perceived effectiveness).

Communicating with Us.  We may collect Personal Information through your communications with our customer support team or through other communications with us, including through social media.

Information from Your Computer or Mobile Device.  The Service automatically collects information about your device, such as its model, operating system, browser version and add-ons, device ID and features, cookie IDs and your internet service provider or your mobile carrier, so that we can provide and customize functionality.

Automatic Data Collection: Cookies and Related Technologies.  When you visit our Service or open our emails, we and our third-party partners, such as analytics providers, may collect certain information by automated means, such as cookies, web beacons and web server logs. By using the Service, you consent to the placement of cookies, beacons, and other similar technology in your browser and on emails in accordance with this Platform Privacy Policy.  The information collected in this manner includes IP address, browser characteristics, device IDs and characteristics, operating system version, language preferences, referring URLs, and information about the usage of our Service. We may use this information, for example, to determine how many users have visited certain pages or opened messages or newsletters, or to prevent fraud. We may link this data to your profile.  Our partners also may collect information about your online activities over time, on other devices, and on other websites or apps, if those websites and apps also use the same partners.  When they provide such services, they are governed by their own privacy policies.  We may use services such as Google Analytics and Amplitude to collect and process certain Service usage data.  Google provides additional privacy options regarding cookie use described at www.google.com/policies/privacy/partners/.  You may be able to change browser settings to block and delete cookies when you access the Service through a web browser.  However, if you do that, the Service may not work properly.

Another Individual at Your Organization. We may collect your Personal Information from another individual at your organization who may provide us with your business contact information in order to invite you to create a user account on our Platform.

Your healthcare provider. We may collect your Personal Information from your healthcare provider who may provide us with your email in order to invite you to create a user account on our Platform.

Publicly Available Sources and Other Third Parties. We may obtain Personal Information about you from other sources, including public records, publicly available information on internet sites, and third parties that help up update, expand, analyze our records.

Third-Party Services. Our Service allows users to enable a variety of third-party services on the platform. Once enabled, the provider of a third-party service may share certain information with Unali, such as the username and email address associated with that user on the third-party service as well as additional information that the third-party service has chosen to make available to Unali to facilitate the integration. You should check the privacy settings and privacy policies of these third-party services to understand what information may be shared with us.

Third-Party Authentication Providers. Unali may allow you to sign up and log in to our Service using third-party authentication providers. If you choose to sign up and log in in this manner, the third-party authentication service will ask your permission to share certain information with us, including your name and email address. You can control the information that we receive from third-party authentication providers using the privacy settings in your accounts with those services.

What personal information do we collect?

The type of personal information we collect depends on your relationship with us and the Services we deliver to you. To that end, we may collect the following personal information about you:

Name and contact details, such as, first and last name, email address, postal address, telephone number

Work-related information, such as, job title and other employment or education information

Account Credentials, such as, passwords and other security information for authentication and access

Financial Information, such as, bank account, credit and debit card numbers for processing of payments

Usage information, such as, behavioral information about how you navigate within our Services and which elements of our Services you use the most and information regarding the goods and/or services you opt for, preferences, interest, etc. Other information shared by you through our websites, apps, web shops and other products.

Therapy outcome, such as therapy effectiveness information and related behavioral information.

Computer, device and connection information, such as, IP address, browser type and version and location

The Service is intended to be used by adults. The Service is not directed to children under the age of 13.  Parents may use the service to record information about their family members, who may be children under the age of 13.

How we use your personal information?

Personal information collected is used for the purposes for which you have provided it and might be further used for statutory or other legitimate purposes only. As an example, if you make use of our service contact form on our website, we will use the information you provided in the first place to respond to your service request. We might further use that information to improve the quality of our customer service process.

Lawfulness of the processing is one of the main principles relating to processing of your personal information - we apply the following legal processing grounds:

• Processing is necessary for the performance of a contract or in order to take steps prior to entering into a contract;

• Processing is necessary for the purposes of our legitimate interests - for example, to improve the quality of our products and services;

• Processing is necessary for compliance with a legal obligation to which we are subject or that is otherwise lawful under applicable data protection laws;

• With your given consent.

Depending on how you interact with us and the Service, we may use your personal information for the following purposes:

Providing the Service. We use information, including Personal Information in order to provide you with the Service if you are or become an Unali customer or user, including creating your account and identifying you at sign-in.

Internal and Service-Related Usage.  Subject to potential limitations in our other agreements, by using the Service, you authorize us to gather, process, analyze, and retain data related to the provision of the Service.  We use this information, including Personal Information, for internal and Service-related purposes, such as to operate, evaluate, and improve our business or the Service and to identify and protect against fraud, misuse of our Service, or other unlawful behavior.  We may also use and retain data to develop new functionality and features; measure the effectiveness of our content, programs, and advertising; and improve our networking, marketing, social, and recruitment strategies.

Data Analysis. We analyze the information we collect to provide our Service, such as providing reports to our customers. To the extent permitted by law and our agreements with healthcare providers, we may de-identify and/or aggregate information, and use and disclose it for business purposes (for example, to perform research and provide statistical information and data regarding trends to our partners).

Our Communications.  We use Personal Information to communicate with you including by sending email to the email address you provide to us, push notifications to your mobile device if they are enabled, and/or text messages to your mobile device to verify your account and for informational and operational purposes, such as account management, reminders, customer service, system maintenance, and other Service-related purposes.

Marketing.  We may use information, including Personal Information, to send you information about our products and services we think you may be interested in, including promotional materials and information about events, programs, offers, surveys, and market research.  You may opt out of email marketing by using the unsubscribe link in a marketing email.

Personalization. We may use Personal Information to provide you with more relevant content, including features, content, assessments, programs, and advertising.

Consent. We use information, including Personal Information, to carry out any other purpose described to you at the time the information was collected.

Sharing your information

To be able to provide you the best possible Services and further our business operations, we may share certain information internally or with selected third parties. There might also be a certain statutory or legal obligation that we believe in good faith requires us to disclose your personal information externally. Parties we might share data with include:

Other Unali affiliates or subsidiaries, e.g. for providing underpinning technology to support the Services we are delivering;

Our service providers, e.g. for managing or hosting services and/or underpinning technology for the Services we are providing;

Our business partners, to the extent you have purchased or expressed interest in, a product or service of such business partner, interacted with them or otherwise authorized the sharing of your personal information with such business partner;

Subscribing, accrediting or professional organizations, e.g. for providing utilization information to organizations that provide you with access to our Services and/or sharing tracking and redeeming credits for professional accreditation;

Organizations involved in business transfers, e.g. to a purchaser or successor entity in the event of a sale or any other corporate transaction involving some or all of our business;

Other parties, e.g. as needed for external audit, compliance, risk management, corporate development and/or corporate governance related matters; or

Governmental authorities and regulators, as required under applicable law.

Whenever we share personal information internally or with third parties in other countries, we have appropriate safeguards in place in accordance with applicable data protection laws. As required under applicable law, third parties are required to use appropriate safeguards to protect personal information and they can only access personal information that is necessary for performing their specific tasks.

We may also share aggregate or de-identified information, which cannot reasonably be used to identify you, for various purposes including compliance with various reporting obligations; for business or marketing purposes; or to assist third parties in understanding our users’ habits and usage patterns for certain features, content, services, advertisements, promotions, and/or functionality available through the Service.

We do not rent, sell, or share Personal Information about you with other people or non-affiliated companies for their direct marketing purposes, unless we have your permission.

How long we keep your personal information

Your personal information will be processed to the extent necessary for the performance of our obligations, and for the time necessary to achieve the purposes for which the information is collected, in accordance with our data retention policies and applicable data protection laws. When we no longer need your personal information, we will take all reasonable steps to remove it from our systems and records or take steps to properly anonymize it so that you can no longer be identified from it.

How we protect your personal information

We seek to use reasonable organizational, technical, and administrative measures to protect your information, including to secure protected health information in compliance with HIPAA. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account with us has been compromised), please immediately notify us of the problem by contacting us using the contact information below.

By using the Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you.

What are your rights

We will honor your rights under applicable laws.  To the extent provided under your local data protection laws, including European data protection laws, your rights include the following:

Right of access (‘an overview of your personal information’): the right to get an overview of your personal information that we process. Your rights to your information may be limited in some circumstances by local legal requirements and our agreements with healthcare providers.

Right to rectification (‘correct your personal information’): if your personal information is inaccurate or incomplete, the right to ask us to rectify or complete your personal information.

Right to erasure (‘right to be forgotten’): the right to request that we delete your personal information to the extent permitted by applicable law. In certain circumstances, it may not be possible for us to accept your request, for example, when the processing is necessary to comply with a legal obligation, or if processing is necessary for the performance of a contract. In some cases, your personal information is necessary in order to provide the Services and if you do not provide such information to us then you may be precluded from accessing and using the Services or using certain Services features.

Right to data portability (‘transfer your personal information’): the right to ask us to transfer your personal information directly to you. This applies to certain personal information if processed by automated means and with your consent or based on a contract you have with us. On your request, and where technically feasible, we will transfer your personal information to another party of your choice.

Right to restrict processing: the right to request that we restrict or stop the processing of your personal information held by us for a certain period of time, or for an indefinite period. In certain circumstances, it may not be possible for us to accept your request, for example, when the processing is necessary to comply with a legal obligation, or if we can demonstrate compelling legitimate grounds otherwise.

Right to object: the right to object to the processing of your personal information. The reasons for objection should relate to your particular situation, and be related to a processing based on the legitimate interest condition. We will then no longer process the personal information, unless we can demonstrate compelling reasons otherwise. In certain circumstances you have the unconditional right to object; for instance, in the context of direct marketing activities.

Withdrawal of Consent: the right to withdraw your consent to the processing of your personal information at any time; for instance, after you consented to keeping you informed about our Services, you have the right to withdraw this consent at any time.

Subject to the terms of your agreement with us, you may terminate your account by contacting our customer support by email.  We will retain information in accordance with any agreements we have with applicable healthcare providers.

We will continue to use de-identified and/or aggregated information, for business purposes as permitted under applicable law and to comply with our legal obligations, agreements with healthcare providers, resolve disputes, enforce our rights, or similar purposes.

To exercise your rights and/or for any other questions about the handling of your personal information, we refer you to the How you can contact us section below.

The use of cookies

We use cookies to optimize our websites and analyze website traffic. On occasion, we may use third party cookies, notably social media plugins, to enable you to share ideas and information related to us instantly and for marketing purposes.

Cookies or similar techniques (referred to collectively as “Cookies”) are small text files or pixels, which might be stored on your computer or mobile device. Cookies may be necessary to facilitate website browsing and making it more user-friendly. Third party Cookies may collect information to analyze personal browsing behavior.

We may use Cookies belonging to one of the four categories listed below.

Necessary Cookies - these mandatory Cookies are needed for our websites to function properly.

Functional Cookies - these Cookies add additional functionality to our websites.

Performance Cookies - these Cookies support analytic services that help us to improve our website’s functionality and user experience.

Interest Cookies - these Cookies can be applied to collect insights to issue personalized content and advertising on our and other websites.

If you do not want cookies to be stored, then you may turn off certain cookies described above individually or you can select the appropriate options on your web browser or in the cookie-tool provided on some of our websites to block or delete some or all cookies. Please note, however, that if you block some or all cookies (including essential cookies) you may not be able to use or access all or parts of our websites, such as being able to log on to member-specific areas.

Links to other websites

Our websites may contain links to other Unali or third-party websites, which may have privacy notices that differ from ours. We are not responsible for the collection, processing or disclosure of personal information collected through other websites.

We are also not responsible for any information or content contained on such websites. Links to other websites are provided solely for convenience. Your usage and browsing on any such website is subject to that website’s own policies. Please review the privacy notices posted on other websites that you may access through our website.

Unali may provide you with additional or different privacy notices in specific instances on how your personal information is collected and used for a specific Service.

International users

Data is processed and stored in the United States or in Europe.

The Service is not targeted to users outside of the United States or Europe.  If you are using the Service, you agree to the transfer of your information to these locations and processing globally. By providing your information you consent to any transfer and processing in accordance with this Platform Privacy Policy.

How you may contact us

If you have any questions about how we process your personal information or if you want to exercise one of your rights, you can contact us as follows:

By email to: [email protected].

In response to a request, we might ask you to verify your identity if needed, and to provide information that helps us to understand your request better. If we do not grant your request, whether in whole or in part, we will explain why.

Updates to this notice

From time to time we may update this Privacy & Cookie Notice or any other specific privacy statement. When making changes to this Privacy & Cookie Notice, we will add a new date to this Privacy Statement. This version was updated on May 9th, 2023.